English Arabic Armenian Azerbaijani Chinese (Simplified) Chinese (Traditional) Czech Danish Dutch Estonian Filipino Finnish French Galician Georgian German Greek Hindi Hungarian Icelandic Indonesian Italian Japanese Korean Latvian Lithuanian Malay Maltese Norwegian Persian Polish Portuguese Russian Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese

UK 'Click & Collect' to double by 2016

PRESS RELEASE

April 29, 2014: The click-and-collect market in the UK will virtually double in size from £61 million this year to £118 million by 2016. Yet, in the fast-changing world of online retail, there is one constant. Consumers still attach greater value to price than convenience, delegates at a seminar on the opening day of the Multimodal exhibition in Birmingham were told.

Responding to a survey by Collect+, the local store-based parcel network, 3,000 consumers reported that their biggest concerns about ordering goods online were either missing a home delivery, or not knowing what to do if they didn't like what they had bought. But Mark Lawrence, Collect+ operations and service director, said that when people were asked to make trade-off choices, price was their top priority, ahead of reliability and convenience. And speed surprisingly mattered least of all.

Tesco-Direct-and-CLick-and-Collect-UK-Online-Ordering1"Free" delivery is becoming the norm. A majority of under-25s seem to believe that a parcel arriving at their door costs them nothing, Lawrence said.

Stuart Miller, co-founder and CEO of locker system ByBox, said that delivering into lockers in the middle of night, a proven low-cost option for delivering critical spare parts to businesses, was shifting successfully into the B2C market, even for a supplier of "posh lingerie".

Why were customers choosing this option? Some said they liked the idea of collecting tomorrow, or knew they would not be at home for a delivery. "But the biggest reason by a mile was that it was free," Miller said. ByBox had at first tried to base a delivery charge on the next nearest price point, £3.50, as offered by the post office. Volumes plummeted by 70%, and reducing the charge to £2.50 generated little improvement.

It was not until the price came down to £1.50 that sales recovered again, which seems counter-intuitive for customers purchasing upmarket knickers.

This year's Multimodal is the biggest in the show's seven year history, with over 280 exhibitors and thousands of visitors on its first day.

Today's seminars were organised in conjunction with the Chartered Institute of Logistics and Transport (CILT). Tomorrow will see a full programme organised in collaboration with the Freight Transport Association (FTA), including sessions on modal shift and container weighing, as well as a dedicated air freight stream.

Multimodal will also be welcoming HRH The Princess Royal to a session hosted by charity Transaid.

More News

Written on 23/05/2017, 22:42
new-box-service-links-the-americasMARSEILLE: May 23, 2017. CMA CGM has launched a weekly 'AZTECA' box service in collaboration with Hamburg Süd to link the west coasts of the United...
Written on 23/05/2017, 20:01
freightweek-news-may-22-26-2017SHANGHAI: May 23, 2017. Kuehne + Nagel has signed a contract with the Jiangsu Taicang Port Authority and Shanghai Port Authority Zhenghe Terminal to...
Written on 19/05/2017, 22:01
apl-makes-a-profit-for-cma-cgmMARSEILLE: May 19, 2017. CMA CGM has reported a 35.9 percent year-on-year increase in Q1 2017 revenue to US$4.62 billion. The result includes APL figures...
Written on 19/05/2017, 17:41
no-more-need-for-sia-cargoSINGAPORE: May 19, 2017. The Singapore Airlines Group (SIA) has reported a 55.2 percent drop in net profit to S$360.4 million for its 2016/17 financial...
Written on 19/05/2017, 15:01
kalitta-adds-b747-and-b737-freighter-capacityYPSILANTI, MI: May 18, 2017. Air cargo operator Kalitta Air has taken delivery of the first of two leased 747-400F factory-built freighters from GE...
Written on 18/05/2017, 20:24
air-cargo-boom-for-garudaJAKARTA: May 17, 2017. Garuda International has reported a 19.5 percent increase in Q1 2017 cargo revenue to US$56.2 million. Despite a 6.2 percent rise...
Written on 16/05/2017, 15:55
oman-air-signs-sales-agreement-with-globe-air-cargoMUSCAT: May 16, 2017. Following its participation at transport logistic last week, Oman Air Cargo has announced Globe Air Cargo, an ECS Group subsidiary,...
Written on 15/05/2017, 23:20
freightweek-news-may-15-19-2017BIRMINGHAM, UK: May 18, 2017. Emirates SkyCargo has operated a B777 freighter from Birmingham airport in the UK to Chicago as part of a new bespoke...
Written on 15/05/2017, 20:19
saudia-cargo-part-of-record-showcase-at-transport-logisticMUNICH, GERMANY, May 15, 2017: During transport logistic 2017 last week, Saudia Cargo celebrated "Saudi Nights' - an age-old Bedouin tradition "created...
Written on 11/05/2017, 19:09
klm-and-cargonaut-test-smart-data-checkerMUNICH: May 10, 2017. A new smart technology compliance checker developed by Cargonaut to detect data errors in airwaybills is proving successful,...
Written on 11/05/2017, 17:16
maersk-back-on-the-growth-curveCOPENHAGEN: A.P. Møller - Mærsk has reported a Q1 net profit of US$253 million on a five percent increase in year-on-year revenue to US$8.96...
Written on 11/05/2017, 16:21
emirates-group-optimistic-as-profit-fallDUBAI: May 11, 2017. Emirates Group has reported a net profit of US$670 million on revenue of US$25.8 billion for its 2016/2017 fiscal period – a...
Written on 10/05/2017, 19:18
dnata-buys-cold-store-airlogistixDUBAI: May 10, 2017. dnata is to acquire perishables cargo handler AirLogistix USA based at George Bush Intercontinental Airport, Houston. The company's...
Written on 10/05/2017, 17:36
more-flights-capacity-and-hub-services-from-qatar-cargoDOHA: May 10. 2017. Qatar Airways Cargo is to begin a weekly A330 freighter service to London Heathrow on June 03 this year, in addition to its London...
Written on 08/05/2017, 21:38
dhl-opens-stuttgart-rail-centerBONN: May 08, 2017. DHL Global Forwarding has opened a rail competence center in Stuttgart to coordinate its growing rail business between Germany and...
Written on 08/05/2017, 18:57
freightweek-news-from-transport-logistic MUNICH: May 12, 2017. transport logistic reported record attendance this week - over 2,100 exhibitors from 62 countries and 60,000 visitors from...
Written on 05/05/2017, 15:45
atlas-air-off-to-an-exciting-start-in-2017PURCHASE, NY: May 03, 2017. Atlas Air Worldwide Holdings (AAWH) has reported a net loss of US$752,000 on revenue of US$475.4 million for Q1 2017....
Written on 04/05/2017, 21:04
corporate-news-updateROME: May 02, 2017. Etihad Airways said it was disappointed that despite significant investments in Alitalia, the Italian airline has entered...
Written on 03/05/2017, 21:22
panalpina-makes-a-new-connection-in-kenyaBASEL: May 03, 2017. Panalpina has agreed to purchase Air Connection, a Kenya-based forwarder of perishables, following the acquisition of Danish ocean...
Written on 03/05/2017, 19:02
hamad-port-gets-first-ocean-alliance-callQATAR: May 03, 2017. The Ocean Alliance has made its first direct service to Hamad Port, Qatar with the calling of the 10,500 TEU box ship CMA CGM...

- powered by Quickchilli.com -