English Arabic Armenian Azerbaijani Chinese (Simplified) Chinese (Traditional) Czech Danish Dutch Estonian Filipino Finnish French Galician Georgian German Greek Hindi Hungarian Icelandic Indonesian Italian Japanese Korean Latvian Lithuanian Malay Maltese Norwegian Persian Polish Portuguese Russian Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese

UK 'Click & Collect' to double by 2016

PRESS RELEASE

April 29, 2014: The click-and-collect market in the UK will virtually double in size from £61 million this year to £118 million by 2016. Yet, in the fast-changing world of online retail, there is one constant. Consumers still attach greater value to price than convenience, delegates at a seminar on the opening day of the Multimodal exhibition in Birmingham were told.

Responding to a survey by Collect+, the local store-based parcel network, 3,000 consumers reported that their biggest concerns about ordering goods online were either missing a home delivery, or not knowing what to do if they didn't like what they had bought. But Mark Lawrence, Collect+ operations and service director, said that when people were asked to make trade-off choices, price was their top priority, ahead of reliability and convenience. And speed surprisingly mattered least of all.

Tesco-Direct-and-CLick-and-Collect-UK-Online-Ordering1"Free" delivery is becoming the norm. A majority of under-25s seem to believe that a parcel arriving at their door costs them nothing, Lawrence said.

Stuart Miller, co-founder and CEO of locker system ByBox, said that delivering into lockers in the middle of night, a proven low-cost option for delivering critical spare parts to businesses, was shifting successfully into the B2C market, even for a supplier of "posh lingerie".

Why were customers choosing this option? Some said they liked the idea of collecting tomorrow, or knew they would not be at home for a delivery. "But the biggest reason by a mile was that it was free," Miller said. ByBox had at first tried to base a delivery charge on the next nearest price point, £3.50, as offered by the post office. Volumes plummeted by 70%, and reducing the charge to £2.50 generated little improvement.

It was not until the price came down to £1.50 that sales recovered again, which seems counter-intuitive for customers purchasing upmarket knickers.

This year's Multimodal is the biggest in the show's seven year history, with over 280 exhibitors and thousands of visitors on its first day.

Today's seminars were organised in conjunction with the Chartered Institute of Logistics and Transport (CILT). Tomorrow will see a full programme organised in collaboration with the Freight Transport Association (FTA), including sessions on modal shift and container weighing, as well as a dedicated air freight stream.

Multimodal will also be welcoming HRH The Princess Royal to a session hosted by charity Transaid.

More News

Written on 22/06/2017, 21:24
project-cargo-gets-new-liftLE BOURGET: June 22, 2017. Lockheed Martin launched its latest commercial variant of the ubiquitous Super Hercules transport – the LM-100J – at the Paris...
Written on 20/06/2017, 21:31
us-500-million-for-hybrid-airshipsPARIS, June 20, 2017. Hybrid Air Freighters (HAF) has signed a Letter of Intent to purchase up to 12 Lockheed Martin Hybrid Airships for US$500 million...
Written on 20/06/2017, 19:03
ethiopian-adds-more-b777-freightersLE BOURGET, France: June 20, 2017. Ethiopian Airlines is adding to its fleet of six B777 freighters with the purchase of two more with a list price of...
Written on 19/06/2017, 13:44
freightweek-news-update-week-25ISTANBUL: June 21, 2017. Turkish Cargo has begun a weekly A310 freighter service to Paris CDG. Read more: new_freighter.pdf ABU DHABI: June 21,...
Written on 13/06/2017, 22:19
emirates-sky-cargo-begins-luxembourg-serviceDUBAI/ LUXEMBOURG: June 13, 2017. Emirates SkyCargo began its first weekly B777 freighter service to Luxembourg this week as part of its strategic...
Written on 13/06/2017, 21:31
cma-cgm-to-buy-maersk-s-mercosul-subsidiaryCOPENHAGEN/MARSEILLE: June 13, 2017. A.P. Møller – Mærsk has confirmed the sale of its Mercosul Line subsidiary to CMA CGM to avoid market dominance...
Written on 12/06/2017, 13:37
freightweek-news-update-week-24PORT ELIZABETH, NJ: June 15, 2017. The Ocean Alliance has begun its first weekly U.S. East Coast Loop 3 service with a call by the 8,700 TEU capacity CMA...
Written on 09/06/2017, 21:41
antonov-makes-last-minute-andean-liftMENDOZA, Argentina: June 07, 2017. Antonov used an AN124-100 in late May to move mining equipment weighing a total of 24 tonnes from Santiago, Chile to...
Written on 08/06/2017, 22:41
turkish-cargo-gets-the-word-out-and-the-business-inISTANBUL: June 08, 2017. Turkish Airlines has reported a gross profit of US$117 million on revenue of US$1.93 billion for Q1 2017 as the contribution...
Written on 08/06/2017, 20:37
customs-and-air-cargo-belgium-to-share-visionBRUSSELS: June 07, 2017. Belgian Customs and sector representative Air Cargo Belgium have agreed to "execute a common vision concerning the optimization...
Written on 08/06/2017, 19:40
schiphol-pharma-gateway-adds-abcAMSTERDAM: June 07, 2017. AirBridgeCargo Airlines (ABC) has become the second airline and 14th member of the Pharma Gateway Amsterdam (PGA) initiative...
Written on 07/06/2017, 15:47
ups-suspends-pick-ups-for-qatar-as-embargo-continuesATLANTA: June 06, 2017 UPS has informed its customers that direct import and export to and from Qatar is not be possible, following the decision by...
Written on 06/06/2017, 19:00
maskargo-boost-to-malaysia-ecommerceKULA LUMPUR: June 06, 2017. MASkargo has begun a five times weekly A330 freighter service between Kuala Lumpur International Airport (KIA), Kota Kinabalu...
Written on 06/06/2017, 15:51
delta-and-aeromexico-sign-transborder-agreementATLANTA/MEXICO CITY: June 06, 2017. Delta Cargo and Aeromexico Cargo have signed a sales, operations and marketing agreement to develop the transborder...
Written on 05/06/2017, 14:21
freightweek-news-june-05-09MARSEILLE: June 09, 2017. CMA CGM is to introduce a new box service linking the East Mediterranean, Djibouti, Gulf, Pakistan and India. Read...
Written on 31/05/2017, 21:02
big-jump-in-gross-profit-for-gefcoCOURBEVOIE, France: May 30, 2017. Gefco, the automotive logistics specialist owned by RZD Russian Railways, has reported a 1.3 percent increase in revenue...
Written on 31/05/2017, 15:32
bertschi-award-winning-tanks-head-westDURRENASCH, Switzerland: May 29, 2017. Liquid logistics specialist Bertschi has begun an 18-day movement of 82 ISO tank containers from Korla in Western...
Written on 30/05/2017, 21:52
new-logistics-center-for-tehran-airportTEHRAN: May 30, 2017. PressTV, owned by Islamic Republic of Iran Broadcasting, reports a Swiss and Dutch company will design, develop and construct the...
Written on 30/05/2017, 20:39
changi-reports-air-cargo-recordSINGAPORE: May 29, 2017. Air cargo throughput at Changi Airport rose 4.4 percent in April to 171,720 tonnes compared to the same period last year. For...
Written on 30/05/2017, 17:56
ups-links-with-sf-express-parentATLANTA: May 27, 2017. UPS and SF Holding, owner of SF Express, are establishing a joint venture to provide international delivery services from China to...

- powered by Quickchilli.com -