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Lufthansa cool and friendly

PRESS RELEASE

September 24, 2014: Lufthansa Cargo is making the invoicing model for Cool/td shipments even more customer friendly.

The sender is now free to select the number of required rental days, the number of additional fees will be noticeably reduced, and this will be implemented in clear structures. Until now, it was only possible for a customer to hire a refrigerated container for a minimum of four days at a time; in the event of a booking at short notice, a change to a booking or an extension, further fees were added.

"The aim is to be as flexible as possible in the interest of the customer and provide a reliable as well as clear basis for calculation," explains Jörg Bodenröder, Director Competence Center Temperature Control at Lufthansa Cargo. "As such, this removes the former minimum hire duration and in the future, our customers will only pay for the days that they actually need. In addition, we have significantly lowered our extra fees, so that our customers are not disadvantaged even if they make bookings at short notice."

For years, the cargo specialist has stood for expertise when transporting sensitive, temperature- controlled goods, Lufthansa Cargo has established a dedicated Competence Team for Cool/td products and operates market-leading infrastructures at the Frankfurt and Hyderabad hubs, featuring different temperature zones.

Companies in the pharmaceutical industry are above all reliant upon reliable refrigerated shipping. Medicines, vaccines and even insulin are frequently kept in restricted temperature ranges that must be strictly adhered to throughout the entire duration of transport.

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