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DOHA: October 30, 2018. Qatar Airways Cargo has rolled out an automated mail management system in over 50 stations across its global network.

The cargo carrier has also signed an agreement with logistics solutions-provider Descartes to integrate its 'vMail' solution with its in-house Cargo Reservations, Operations, Accounting and Management Information Systems (CROAMIS) for electronic data interchange messaging.

Qatar Cargo DescartesQatar Airways Chief Officer Cargo Guillaume Halleux, said: “The roll out of the automated mail management system across several destinations in our network will immensely benefit our customers and the flourishing e-commerce business. Our dedicated teams have been working hard for months to ensure the seamless integration and interface between the two data-heavy systems, Descartes vMail and our in-house CROAMIS system.

"This is certainly a game-changer in the industry as we move forward with our automation and digitalisation initiatives that not only enhance the customer experience, but also demonstrate our contribution to the environment by implementing 100 per cent paperless operations,” he added.

Vice President of Network Integration Strategy at Descartes, Mr. Jos Nuijten added: “We are excited that Descartes vMail is helping Qatar Airways Cargo to fully automate mail management. As international e-commerce growth continues to increase demand for air mail transportation, our technology improves operational productivity and provides greater visibility essential to transforming the customer experience.”

The seamless integration enables the complete automation of the airmail logistics chain from origin, through to the hub and onto the final destination, making manual entries a thing of the past. With more than 100 tonnes of international airmail transiting daily through the carrier’s dedicated Airmail Unit in Doha, the enhancement to its QR Mail product has greatly increased efficiency, says the airline.  In the coming months, Qatar Airways Cargo will be rolling out the automated mail management system to more stations in its global network.

QR Mail is a specialist product within airline’s cargo product portfolio, providing premium service offerings for airmail transportation to global postal and e-commerce operators through an extensive network. Qatar Airways Cargo has been equipping its network with electronic data interchange capability since October 2017, starting with the exchanges of CARDIT and RESDIT messages between postal entities and the airline. These system-embedded messages allow both parties to exchange handover and acknowledgement notifications of each mail item handled. In less than a year, Qatar Airways Cargo has managed to provide airmail EDI capability to more than 50 stations throughout its network.

The cargo carrier’s airmail tonnage has increased 40 percent in 2017-18 over the previous period, with more than 100 tonnes of international airmail now transiting daily through its Doha hub.

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