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DALLAS/FORT WORTH, TX: February 19, 2019. American Airlines Cargo has made several new appointments to its management team.

Lorraine Chin is the new general manager, Cargo Operations at Los Angeles International Airport (LAX). She takes on the role after overseeing Ramp operations at LAX following experience in various operational roles across the company, including Customer Operations, Customer Care, Tower Control, and Reservations.

Brian Cooley has been promoted to general manager, Cargo Operations – Philadelphia International Airport. Brian has over 20 years of air cargo experience, most recently serving as the Cargo Duty manager at JFK, where he was also chairman of the Kennedy Airport Airlines Management Council for Cargo Operations.

AA A321neoRich Burkhardt is AA Cargo’s new senior manager Cargo Field and Mail Operations. Currently he is general manager Cargo Operations – JFK and as such has a wealth of experience in addition to managing regional spoke and postal operations. Rich holds a BSc. and MBA from Embry-Riddle Aeronautical University and was an adjunct professor at York College in Jamaica, New York.

"We’re extremely lucky and excited to have people like Lorraine, Brian and Rich leading key parts of our cargo operation,” said AA Cargo vice president Operations David Vance. “They each have outstanding operational and leadership backgrounds, and a knack for providing exceptional customer service.”

Additional appointments include Tim Paliganoff, director of Customer Experience and Chris Isaac, director of Revenue Management.

Paliganoff has been a part of the cargo team since 1996, when he joined the sales organization after working as a passenger service agent in Chicago. He has held six roles within Cargo Sales including senior manager of Field Operations with oversight in more than 120 cities. Paliganoff replaces Eric Mathieu who now leads the AA Cargo operation in Miami as director of Cargo Operations.

Isaac’s AA experience includes 12 years in Revenue Management and director of Customer Service Recovery and Customer Experience Innovation. He has also been involved in the company’s ‘Delivery Transformation’ initiatives to redefine the way the airline develops and delivers technology solutions.

Earlier this month AA took delivery of its first A321neo (pictured) – with another 99 in the pipeline. The new aircraft is scheduled to begin flying customers on April 02 between Phoenix, Arizona and Orlando, Florida with room for 10 LD3 freight containers.

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