Crowley has appointed Eric Cunningham to be vice president of Shared Services, where he will focus on growing the company’s business relationships and capabilities for customers across the U.S., Central America and strategic markets.
“We are excited to welcome Eric as he joins our leadership team to help strengthen the services Crowley brings to our valued customers, improve process efficiencies and propel the growth and success of our people,” said Dan Warner, Crowley’s Chief Financial Officer. “Shared Services is an important component to our strategic impact as a company; and Eric’s unique, collaborative approach to operations and customers will help lead our teams to even more success.”
In the newly created role, Cunningham will lead the development of the Shared Services functions, with an eye toward the growth and development of team members, as well as shaping the group’s capabilities to ensure they’re meeting the needs of current and prospective customers. The Shared Services group provides financial management, accounting and other related services for internal and external customers.
Cunningham joins Crowley with more than 20 years of experience in operations management, customer service and regulatory compliance. He previously served as the chief operations officer for One Park Financial, where he supported functions across five international markets. He also led services teams across 200 retail locations as senior vice president of operations for Oportun.
Cunningham holds a bachelor’s degree in communications from the University of Notre Dame.
International Maritime Organization (IMO) adopts revised strategy to reduce greenhouse gas emissions from international shipping.
Member States of IMO, meeting at the Marine Environment Protection Committee (MEPC 80), adopted the 2023 IMO Strategy on Reduction of GHG Emissions from Ships.
Member States of the International Maritime Organization (IMO), meeting at the Marine Environment Protection Committee (MEPC 80), have adopted the 2023 IMO Strategy on Reduction of GHG Emissions from Ships, with enhanced targets to tackle harmful emissions.
The revised IMO GHG Strategy includes an enhanced common ambition to reach net-zero GHG emissions from international shipping close to 2050, a commitment to ensure an uptake of alternative zero and near-zero GHG fuels by 2030, as well as indicative check-points for 2030 and 2040.
IMO Secretary-General Kitack Lim said: "The adoption of the 2023 IMO Greenhouse Gas Strategy is a monumental development for IMO and opens a new chapter towards maritime decarbonization. At the same time, it is not the end goal, it is in many ways a starting point for the work that needs to intensify even more over the years and decades ahead of us. However, with the Revised Strategy that you have now agreed on, we have a clear direction, a common vision, and ambitious targets to guide us to deliver what the world expects from us."
"Above all, it is particularly meaningful, to have unanimous support from all Member States. In this regard, I believe that we have to pay more attention to support developing countries, in particular SIDS and LDCs, so that no one is left behind," he said.
IMO is the United Nations specialized agency with responsibility for developing global standards for shipping and supporting countries to implement those rules.
Elements of the Strategy are outlined below: 2023 IMO Strategy on Reduction of GHG Emissions from Ships; The 2023 IMO Strategy on Reduction of GHG Emissions from Ships (the 2023 IMO GHG Strategy) represents the continuation of work by IMO as the appropriate international body to address greenhouse gas (GHG) emissions from international shipping.
IMO remains committed to reducing GHG emissions from international shipping and, as a matter of urgency, aims to phase them out as soon as possible, while promoting, in the context of this Strategy, a just and equitable transition.
Levels of ambition directing the 2023 IMO GHG Strategy are as follows: .1 carbon intensity of the ship to decline through further improvement of the energy efficiency for new ships to review with the aim of strengthening the energy efficiency design requirements for ships; .2 carbon intensity of international shipping to decline to reduce CO2 emissions per transport work, as an average across international shipping, by at least 40% by 2030, compared to 2008; .3 uptake of zero or near-zero GHG emission technologies, fuels and/or energy sources to increase uptake of zero or near-zero GHG emission technologies, fuels and/or energy sources to represent at least 5%, striving for 10%, of the energy used by international shipping by 2030; and .4 GHG emissions from international shipping to reach net zero to peak GHG emissions from international shipping as soon as possible and to reach net-zero GHG emissions by or around, i.e. close to 2050, taking into account different national circumstances, whilst pursuing efforts towards phasing them out as called for in the Vision consistent with the long-term temperature goal set out in Article 2 of the Paris Agreement.
Indicative checkpoints to reach net-zero GHG emissions from international shipping: .1 to reduce the total annual GHG emissions from international shipping by at least 20%, striving for 30%, by 2030, compared to 2008; and .2 to reduce the total annual GHG emissions from international shipping by at least 70%, striving for 80%, by 2040, compared to 2008.
The 2023 GHG Strategy states that a basket of candidate measure(s), delivering on the reduction targets, should be developed and finalized comprised of both: a technical element, namely a goal-based marine fuel standard regulating the phased reduction of the marine fuel's GHG intensity; and an economic element, on the basis of a maritime GHG emissions pricing mechanism. The candidate economic elements will be assessed observing specific criteria to be considered in the comprehensive impact assessment, with a view to facilitating the finalization of the basket of measures. The mid-term GHG reduction measures should effectively promote the energy transition of shipping and provide the world fleet a needed incentive while contributing to a level playing field and a just and equitable transition.
The strategy says that the impacts on States of a measure/combination of measures should be assessed and taken into account as appropriate before adoption of the measure in accordance with the Revised procedure for assessing impacts on States of candidate measures. Particular attention should be paid to the needs of developing countries, especially SIDS and LDCs.
In the Strategy, the Committee recognizes that developing countries, in particular LDCs and SIDS, have special needs with regard to capacity-building and technical cooperation. An appendix provides an overview of relevant IMO initiatives supporting the reduction of GHG emissions from ships.
These include: the IMO Integrated Technical Cooperation Programme (ITCP); voluntary multi-donor trust fund ("GHG TC-Trust Fund"); the Global Maritime Technologies Cooperation Centres (MTCC) Network (GMN) EU supported project; the Norway supported Green Voyage 2050 project; the GHG-SMART Programme and Future Fuels and Technology for Low- and Zero-carbon Shipping Projects (FFT project) supported by Republic of Korea; the UNDP-GEF GloFouling Partnerships project; the Norway supported TEST Biofouling (Transfer of Environmentally Sound Technologies) project; the Kingdom of Saudi Arabia-supported IMO CARES (Coordinated Actions to Reduce Emissions from Shipping) Foundation Project; the IMO-UNEP-Norway Innovation Forum; the IMO-EBRD-World Bank co-led Financing Sustainable Maritime Transport (FIN-SMART) Roundtable; and the NextGEN (Green and Efficient Navigation) portal and NextGEN Connect projects. (Read more on these initiatives).
The 2023 Strategy sets out a timeline towards adoption of the basket of measures and adoption of the updated 2028 IMO GHG Strategy on reduction of GHG emissions from ships: MEPC 81 (Spring 2024) - Interim report on Comprehensive impact assessment of the basket of candidate mid-term measures/Finalization of basket of measures; MEPC 82 (Autumn 2024) - Finalized report on Comprehensive impact assessment of the basket of candidate mid-term measures; MEPC 83 (Spring 2025) - Review of the short-term measure to be completed by 1 January 2026; MEPC 84 (Spring 2026) - Approval of measures / Review of the short-term measure (EEXI and CII) to be completed by 1 January 2026; Extraordinary one or two-day MEPC (six months after MEPC 83 in Autumn 2025) - Adoption of measures.
Target dates: MEPC 85 (Autumn 2026); 16 months after adoption of measures (2027) - Entry into force of measures; MEPC 86 (Summer 2027) - Initiate the review of the 2023 IMO GHG Strategy; MEPC 87 (Spring 2028); MEPC 88 (Autumn 2028) - Finalization of the review of the 2023 IMO GHG Strategy with a view to adoption of the 2028 IMO Strategy on reduction of GHG emissions from ships.
The MEPC adopted Guidelines on life cycle GHG intensity of marine fuels (LCA guidelines) for consideration and adoption. The LCA guidelines allow for a Well-to-Wake calculation, including Well-to-Tank and Tank-to-Wake emission factors, of total GHG emissions related to the production and use of marine fuels.
The MEPC approved an MEPC circular on Interim guidance on the use of biofuels under regulations 26, 27 and 28 of MARPOL Annex VI (DCS and CII).
The Marine Environment Protection Committee (MEPC) addresses environmental issues under IMO's remit. This includes the control and prevention of ship-source pollution covered by the MARPOL treaty, including oil, chemicals carried in bulk, sewage, garbage and emissions from ships, including air pollutants and greenhouse gas emissions. Other matters covered include ballast water management, anti-fouling systems, ship recycling, pollution preparedness and response, and identification of special areas and particularly sensitive sea areas.
MEPC 80 met 3-7 July 2023 at IMO Headquarters in London. It was attended by some 1,800 delegates (in person and remotely).
BLG LOGISTICS is participating in the "Fit for Logistics" project as a practical partner.
In cooperation with ma-co maritimes competenzcentrum GmbH and the Bremen Chamber of Commerce - IHK for Bremen and Bremerhaven, the BLG Group supports refugees from Ukraine with targeted measures to help them enter the logistics industry and thus offers them concrete job prospects.
Ulrike Riedel, Labor Relations Director of the BLG Group, is pleased about the partnership: "The commitment to refugees from Ukraine is a matter close to our hearts. This project helps people get into employment and build a future for themselves professionally." In ten-day courses, the participants can expect not only a comprehensive skills assessment for work in logistics, but also individual job application coaching and practical job speed dating at BLG. Two runs of the information event and practical course took place in March and June and met with great demand. The courses are accompanied by interpreters so that all participants can also learn the helpful content in their native language.
"With our project, we want to cover as much content and as many topics as possible that can help Ukrainians seeking protection to get a job in logistics," explains Gerrit Küther, Managing Director of ma-co. In addition to providing basic knowledge about working life in Germany, the course content also includes the special features of the social system and the preparation of application documents. In the practical part, the participants discover their potential and strengths and find out whether they have the right skills for a job in logistics.
The project has already been successful: "We have found some very promising candidates with whom we are continuing to work. With targeted support, we are now in the process of further developing their German skills and making them fit for employment," explains BLG Labor Relations Director Ulrike Riedel.
Gerrit Küther adds, "It is important to us to give people something that will actually help them get into employment. In addition to a final certificate from the Chamber of Commerce, this is also the strong focus on practice. Thanks to the practical units at our training facility, participants can try out logistics hands-on, gain valuable insights and have a real chance of getting a job."
Logistics UK has today (05 July 2023) announced the appointment of Mariefi Kamizouli as the business group’s new Head of Economics & Productivity within its policy publications team.
With a Master of Science in Environmental Economics & Climate Change from London School of Economics and Political Science, and over five years of economic experience, Kamizouli will bring experience and insight to the organisation’s work with key stakeholders.
Kate Jennings, Policy Director at Logistics UK, comments: “We are thrilled to have Mariefi join the policy team here at Logistics UK as she brings a wealth of experience to the role from across a range of diverse sectors, including government, manufacturing, built environment and transport. Her knowledge and understanding of economic analysis and strategic development, combined with her commitment to sustainability, will allow her to provide unique insights and drive informed decision-making for our members, as well as the wider logistics industry.”
Ms Kamizouli comments: "I am delighted to join Logistics UK and am ready to push forward on evidence-based policies that promote sustainable growth and innovation in the logistics sector. By working together, we can unlock the full potential of logistics and promote the vital role the industry plays in the UK's economic prosperity."
Crowley has acquired Tamarind Consolidated, a logistics services company serving the U.S. to the British Virgin Islands in a merger enhancing end-to-end supply chain capabilities for the Caribbean region.
The acquisition will transition Tamarind’s operations and services, including warehousing and non-vessel operating common carrier (NVOCC) services, to Crowley. The expansion complements U.S.-based Crowley’s existing maritime and logistics solutions and will expand solutions for customers in Virgin Gorda and surrounding BVI locations. Tamarind President Ralph Nazario will transition to Crowley in a consulting role.
“Since 1985, Tamarind has offered containerized cargo transportation and related services that provide customized solutions that customers depend on between the U.S. and the British Virgin Islands,” Nazario said. “Crowley has the capabilities and technology to elevate the service we offer to the importers in Virgin Gorda, and I am confident the evolution by merging with Crowley will provide our customers with the customer service and logistics capabilities they need to succeed and grow.”
Crowley has provided ocean shipping, warehousing and distribution, customs brokerage, insurance and door delivery for more than 60 years in the Caribbean. With real-time technology, the company provides a diversity of supply chain management solutions to ensure cargo arrives when it is needed.
“Tamarind and Crowley are a natural fit with our shared understanding of the supply chain needs of customers in the British Virgin Islands and the companies’ commitment to being a lasting partner for customers,” said Brett Bennett, senior vice president and general manager, Crowley Logistics. “This is an exciting expansion for Crowley, and we look forward to building on the success of Tamarind so customers can benefit from the efficiencies, scale and technology available at Crowley.”
Each vibrant array of flowers or colourful variety of fruits and vegetables displayed in shops and supermarkets around the world, is the product of an intricate interplay of well-coordinated logistics processes, high-tech cooling equipment, state-of-the-art temperature-controlled facilities, and experienced, trained staff.
Qatar Airways Cargo, which annually carries in excess of 285,000 tonnes of perishable goods on its global network, has streamlined its Next Generation Fresh process for all kinds of perishable shipments ranging from fruits or vegetables to seafood or flowers. Three sub-categories, Fresh Care, Fresh Passive, and Fresh Advanced, ensure that the fragile cargo is carefully and professionally handled according to industry-specific standards, with the utmost attention given to product-relevant temperatures, handling, transportation, storage and hygiene. An in-depth IATA CEIV certification process has validated Qatar Airways Cargo’s perishables expertise and resulted in IATA CEIV Fresh accreditation.
“Since launching our Fresh service in 2014, we have continuously enhanced every single process step, establishing handling standards that go well beyond those internationally prescribed for perishables. Our Next Generation perishable handling processes, as well as our facilities and training methods, have been audited and confirmed by IATA, and we are now delighted to add IATA CEIV Fresh certification to our existing IATA CEIV Pharma, IATA CEIV Lithium Batteries and IATA CEIV Live credentials,” says Guillaume Halleux, Chief Officer Cargo at Qatar Airways. “While Qatar Airways Cargo’s internal regulations and quality targets are far stricter than those on industry level, external IATA CEIV audits are a great source for further improvement initiatives. We are already working on adding new tiers, Fresh Care, Fresh Passive and Fresh Advanced to our service offering, with an ongoing focus on greater sustainability and digitalisation.” In addition to its state-of-the-art Climate Control Centre at Doha’s Hamad International Airport, Qatar Airways Cargo has placed particular emphasis on the most vulnerable segment of the perishables supply chain, deploying temperature-controlled trucks and securing quick ramp transfers within 90 minutes to minimise ramp exposure. Improving protection along the cool chain reduces the risk of food wastage and ensures that products arrive in good, saleable condition with an optimum shelf-life.
“Our Next Generation Fresh product offers an effective end-to-end solution for the unique requirements of different kinds of perishable shipments such as fruits, vegetables, flowers, fish/seafood, meat, hatching eggs, and several other commodities. The impact these goods have on people’s lifestyle, on nutrition and production industries and the overall food supply chain, make it imperative to provide a strong, reliable product of the highest quality,” says Miguel Rodríguez, Head of Cargo Products at Qatar Airways. “Next Generation means delivering best-in-class performance, and offering customers tailored solutions that can be booked and tracked quickly and easily.”
With the launch of its redesigned website last year, Qatar Airways Cargo now provides full transparency on the Fresh handling capabilities of each station. Lane risk assessments are available via Validaide, and perishable cargo shipments can be booked online through Qatar Airways Cargo’s Digital Lounge. Improvements have also been made to internal training processes: the ‘Perishable Cargo Regulations’ training module which all Qatar Airways Cargo personnel involved in handling perishable shipments must complete, has been digitalized to further improve its reach and effectiveness. Qatar Airways Cargo is an active member of the IATA Live Animals and Perishables Board (LAPB), the IATA Perishable Cargo Working Group (PCWG), the Cool Chain Association (CCA), and Validaide, sharing its experience and ideas in expert working groups, to advance consistent and uniformly high standards in perishable air cargo transport across the industry.
*With the launch of Next Generation, Qatar Airways Cargo is defining the future air cargo industry in terms of digital enhancements, new products, a new website, a new business approach in perfect alignment with today's requirements and, above all, a complete corporate mindset shift.
Canadian Pacific Kansas City (TSX: CP) (NYSE: CP) (CPKC), CSX Corporation (NASDAQ: CSX) (CSX) and Genesee & Wyoming Inc. (G&W) today announced they have reached agreements that when completed will create a new direct CPKC-CSX interchange connection in Alabama.
As part of the series of proposed transactions, CPKC and CSX would each acquire or operate portions of Meridian & Bigbee Railroad, L.L.C. (MNBR), a G&W-owned railway in Mississippi and Alabama, to establish a new freight corridor for shippers that connects Mexico, Texas and the U.S. Southeast.
“This strategic acquisition will bring more shipping options to intermodal, automotive and other customers by providing a new, efficient corridor connecting expanding markets in Mexico, Texas and the U.S. Southeast,” said Keith Creel, CPKC President and Chief Executive Officer. “With this new east-west connection taking advantage of each railway's routes and service, we can extend our reach converting more freight traffic to rail and off our highways.”
“CSX is excited to establish this new interchange connection with CPKC, which provides shippers with a compelling transportation option with access to markets in Texas and Mexico as well as into the heart of the thriving and dynamic U.S. Southeast,” said Joe Hinrichs, President and Chief Executive Officer of CSX. “This new service is a demonstration of our commitment to creating product offerings for shippers that help them leverage the efficiency and sustainability advantages of rail to drive growth.”
"We are pleased to have entered into agreements with CSX and CPKC that will enable MNBR to continue providing customers with outstanding short line service from Linden, Alabama, to Meridian, Mississippi, while enabling our Class I partners to create a new connection into the Southeast U.S.,” said Jack Hellmann, G&W CEO. “At the same time, we have enhanced several agreements related to other G&W short line railroads and are collaborating on the expansion of our service to Alberta and the Alberta Industrial Heartland in conjunction with CPKC."
The MNBR runs between Meridian, Miss. and Montgomery, Ala., and currently is operated under a combination of ownership and operating agreements.
Under the agreements announced today, CPKC would acquire and operate the segment of the MNBR between Meridian and Myrtlewood, Ala. and CSX would operate the lines currently leased by MNBR east of Myrtlewood. As a result, CPKC and CSX would establish a direct CPKC-CSX interchange at or near Myrtlewood, Ala. In exchange, G&W would acquire certain Canadian properties owned by CPKC and other rights. MNBR would receive rights to continue to provide local service to existing customers on former MNBR-owned lines and connect with other railroads without interchange restrictions.
Terms of the transactions were not disclosed and will be addressed in definitive agreements that the parties have agreed to negotiate. Certain portions of the transactions are subject to regulatory review and approval from, or exemption by, the U.S. Surface Transportation Board.
CEVA Logistics recently launched a new international road transport (TIR) route along the China-Kyrgyzstan-Uzbekistan corridor, opening new trade routes in China and central Asia.
The opening of the new route is expected to boost trade growth among the three countries and deliver benefits across the region.
CEVA Logistics held a ribbon-cutting ceremony to celebrate the launch of the new route as the shipment convoy of six trucks departed from western China’s inland city of Kashgar, crossing into Kyrgyzstan. Loaded with industrial components, auto parts and consumer goods, the first TIR trucks on the new route successfully arrived in Uzbekistan’s second-largest city, Samarkand, after approximately 1,100 kilometers.
Joanna Zhu, Managing Director of Greater China, CEVA Logistics, said: “With the successful pilot, CEVA is expecting more regular TIR operations on this new route with around 100 trucks every month. CEVA will continue to optimize ground and rail product portfolios to open direct routes while strengthening intermodal capabilities. We will develop more trade lanes from China to the west and enhance trade resilience along the corridor.”
Central Asia is the main passage along the Han-Tang Silk Road. The China-Kyrgyzstan-Uzbekistan Ground Transportation Corridor is concrete example of China’s "Belt and Road" initiative. The opening of a southern passage has the capacity to change the entire transportation pattern of Western China. The southern corridor is expected to broaden the transportation range of the Eurasian Continental Bridge. As more logistics parks settle in Kashgar, export companies shipping goods such as auto parts, finished vehicles, and consumer and eCommerce goods will greatly benefit from the new route. As the China-Kyrgyzstan-Uzbekistan route becomes more established, CEVA anticipates making Kashgar a ground consolidation center for Western China.
In addition to the TIR solution, CEVA continues to explore and strengthen its multimodal solutions and open new direct routes as infrastructure in the region develops. Current plans call for the China-Kyrgyzstan-Uzbekistan Railway to be completed in 2025 and will make it the shortest freight route from China to the Middle East and Europe. The railway is expected to span more than 500 kilometers—more than 200 in China, 250 in Kyrgyzstan and the final 50 kilometers in Uzbekistan.
Yan Zhou, Chief Representative of East and Southeast Asia, IRU, said: “IRU and CEVA Logistics have established fruitful cooperation since TIR was implemented in China in 2018. From the historic first China-Europe round-trip TIR pilots to the recent new TIR route along the strategically important China-Kyrgyzstan-Uzbekistan corridor, IRU has been partnering with members to develop innovative trucking services under TIR. Together with our members and partners, IRU will continue to promote faster, safer and more efficient road connectivity between the East and the West.”
CEVA Logistics has been an IRU member since 2019, and CEVA’s global leader for cross-border and multimodal solutions, Kelvin Tang, was recently awarded the IRU New Industry Shapers award in acknowledgment of his accomplishments in pioneering TIR transportation in China and promoting Asia-Europe trade.
IBS Software, a global leader of SaaS solutions to the travel and cargo industry, has been selected by the air cargo unit of MSC Mediterranean Shipping Company, as a strategic partner in a bid to digitally transform its air cargo operations.
iCargo, the Software as a Service solution for air cargo management from IBS Software, will install a true digital platform that covers cargo sales, operations, cargo accounting and portal for MSC. The standard product implementation will help MSC to go-live faster and start business operations at the earliest opportunity. Once fully implemented, iCargo will enable MSC to have full visibility of its air cargo value chain, covering sales, operations and accounting, while also gaining insights for continuous business improvement.
The partnership enables IBS Software to deploy iCargo for a company that is already the world’s largest container carrier and which is now growing its MSC Air Cargo unit, as a complementary business to its core ocean shipping solution. iCargo adheres to best practices in the air cargo industry and is fully compliant with global industry standards and initiatives – such as Cargo iQ, C-XML, OneRecord, e-AWB and e-Freight – making this latest development a remarkable moment across the logistics industry. It is an important step toward achieving seamless operations across multi-modal logistics models, increased efficiency and the productivity to power rapid global trade and growth IBS Software has long advocated for.
“This is our first step into this market, and we plan to continue exploring avenues to develop air cargo in a way that complements MSC's overall solutions to our customers. This is why we’ve engaged IBS Software in a strategic agreement to implement their industry leading iCargo platform. While we appreciate that many existing processes may remain relevant, our business is continuously evolving; and we believe that improvements in how a multi-modal business operates internally can help its customers achieve success. We see great potential in IBS Software’s capabilities and solutions, through which we expect to harness the power of digitalisation to help achieve MSC Air Cargo’s objectives” said Mr. Jannie Davel, Senior Vice President, MSC Air Cargo.
“We’re thrilled to embark on this partnership and to support MSC Air Cargo’s new business objectives in the cargo industry. We’re confident the iCargo solution and the team that continuously innovates our products will take MSC’s multi-modal business model to new heights.” said Ashok Rajan, Head of Cargo & Logistics Solutions at IBS Software.
Air France KLM Martinair Cargo (AFKLMP Cargo) has partnered with Salesforce and Vonage to innovate its global customer service with a new Customer Relationship Management (CRM) solution.
This provides customers with faster, better service by phone and digital channels, integrated into a single platform, with more tailored support. AFKLMP Cargo aims to deliver the best customer service worldwide by leveraging the latest technology and data combined with employee expertise.
The partnership with Salesforce provides customer service teams with a 360-degree view of customers, helping them to optimise services. AFKLMP Cargo sees customer service as a cornerstone of its strategy to create seamless, efficient, personalised customer experiences. The company considers the use of data and advanced technology, including artificial intelligence (AI) as essential in achieving this.
Having comprehensively assessed its global customer service operations, AFKLMP Cargo identified the untapped potential of data and technology. By implementing the new CRM solution, integrated with a contact centre solution, the company wants to transform the overall customer experience and streamline processes underpinning customers’ daily business operations.
Using technology from Salesforce and Vonage, customer service teams get a full 360-degree view of customers, allowing them to personalise interactions and provide tailored support across all channels. The full solution includes integrated telephony and AI-driven insights for a better omnichannel service experience. By analysing data on customer preferences, shipping patterns and feedback, AFKLMP Cargo can further optimise its service. The next step will be to explore the potential of generative AI to support service agents.
GertJan Roelands, SVP Commercial at AFKLMP Cargo: “Our decision to invest in a new state-of-the-art CRM and contact centre solutions is a key development and an important building block of our overall commercial transformation, which we started in 2020. On top of the technological advantages and possibilities, our customers will continue to benefit from our highly experienced and specialised customer service teams at over 60 offices worldwide, connecting them through our new CRM platform. This will help optimise time-to-market and improve overall service levels. All this fits in within our commitment to becoming a leader in sustainable airfreight, while passionately delivering best-in-class customer experiences.”
Michiel Hustinx, general manager of Salesforce in the Netherlands: "We are truly honoured to help Air France KLM Martinair Cargo improve their global customer service. With our solution, the company opts for innovation and a future in which they better meet their customers' needs and expectations, supporting their ambition to be an innovator in the cargo market. We thank AFKLMP Cargo management and their staff for the intensive cooperation over the past year and look forward to a fruitful and freight-ful future.”
Reggie Scales, SVP of Global Sales Applications at Vonage: “Air France KLM Martinair Cargo is focused on providing enhanced customer engagement through intelligent technology, and we are proud they chose Vonage Contact Center to bring even more automation, intelligence, and global calling capability to the innovative Service Cloud Voice solution. Through Partner Telephony, Salesforce customers like Air France KLM Martinair Cargo can enjoy the best agent experience within Service Cloud, powered by Vonage.”
The Board of Directors of Kuehne+Nagel International AG appoints Michael Aldwell to its Management Board as of October 1, 2023.
Aldwell will assume responsibility for the business unit Sea Logistics and succeed Horst Joachim (Otto) Schacht.
Otto Schacht (born in 1959), after 26 years of successful tenure at Kuehne+Nagel (since 2012 on the Management Board), will in the future perform advisory tasks for the Kuehne+Nagel Group with a focus on Sea Logistics. He will continue to maintain long-standing relationships with shipping lines and support the Group’s sustainability programs.
Michael Aldwell, a New Zealand national, born in 1984, began his career in 2008 with Kuehne+Nagel in Auckland, New Zealand. He has international leadership experience in Asia Pacific, the Middle East and the Americas, most recently as Head of the Northeast region of the USA in Jersey City, New Jersey. Since January 2023, he has been based in Schindellegi, Switzerland, responsible for Sea Logistics products, sales, and marketing worldwide. Michael Aldwell holds a Bachelor of Commerce and Management degree from Lincoln University, New Zealand, and is a graduate of the Stanford Executive Program from Stanford University’s Graduate School of Business, California.
Dr. Joerg Wolle, Chairman of the Board of Directors of Kuehne+Nagel International AG said: "We are very pleased to appoint Michael Aldwell, a proven executive from within our own ranks, to succeed Otto Schacht on the Management Board. Michael Aldwell's appointment will ensure the continued development of Kuehne+Nagel as the global market leader in Sea Logistics. On behalf of the entire Board of Directors, I would like to thank Otto Schacht for his many years of outstanding contributions to the development of Sea Logistics, our largest business unit. He has played a very significant role in the unit’s success."
